How to Cancel eSigner Subscription

eSigner is a cloud-based code and document signing service that enables users to apply secure, cryptographically protected digital signatures to software and electronic documents. By leveraging cloud-hosted private keys, eSigner reduces the risk of key compromise and simplifies key management.

eSigner is offered as a paid add-on service and is available to all Document Signing and Code Signing customers. If you no longer require eSigner as part of your order, the subscription must be manually removed. Please follow the steps outlined in the sections below.

Select the Order You Want to be deactivated from eSigner

Login to your SSL.com customer account, Click the Orders tab on the Menu and choose the particular order that you want to be revoked of eSigner subscription. Next, click the download link for that order to show all the information for your certificate.

You will know that your order still has an active eSigner subscription if the words eSigner active can be found before the subject of the certificate.

Click the REVOKE link

After clicking the download link, scroll down the page and locate the section that says END ENTITY CERTIFICATES. Look for the part that says eSigner Document Signing Certificate or eSigner Code Signing Certificate, depending on your order.

Here, you will find the REVOKE link with an X mark beside it. Proceed to click the link.

If you have clicked the correct Revoke link for eSigner, you will then be prompted to select your reason for revoking eSigner. After confirming your reason, click the Revoke button. You have now successfully revoked eSigner.

Note: Upon clicking the Revoke link, if you see a message about a Yubikey token, then you have selected the non-eSigner certificate and should cancel your actions and/or seek help from our support team by clicking the chat button at the lower-right section of the SSL.com website.

Refresh the page and check for the revoked status

Scroll to the top of the page. Under the Subject column, there will no longer be the words “eSigner active” beside the subject of your certificate. This is now replaced with (eSigner available) to indicate that your certificate is not currently enrolled to eSigner and is available for resubscription.

If you scroll down the page again to the section saying eSigner Document Signing/Code Signing Certificate, you should see the status showing “REVOKED” and the date when you actioned it.

Remember, as long as you see eSigner available and not eSigner active beside the subject of your certificate, this means your eSigner subscription is deactivated.

We hope this guide has been able to help you. Get more information about the new eSigner Cloud Signing Platform by visiting https://www.ssl.com/esigner/.

If you have any questions about the eSigner Cloud Signing Platform, feel free to contact SSL.com by emailing support@ssl.com. You may also contact our friendly support staff via chat at the bottom-right corner of this page.

Related Guides

eSigner Code and Document Signing Guides

Explore the following guides to better understand how eSigner cloud signing services support both code and document signing use cases and why it could be a good option for you. These resources explain available integration options, supported tools, and deployment models to help you select the most appropriate approach for your technical and operational requirements.

• eSigner: Code Signing as a Service – Describes eSigner’s CSC-compliant cloud architecture for securely signing software without the need for physical tokens or or expensive networked HSMs.
  
  
• eSigner Document Signing Services – Details Direct API integration, DocSignTool (Java CLI), eSigner Cloud Key Adapter (CKA), Document Signing Gateway, eSigner.com, and Adobe Acrobat Sign integrations.

Reviewing these guides ensures you understand how eSigner fits into your existing development, CI/CD, or document workflow before enabling or modifying a subscription.

Testing eSigner in the Sandbox Environment

Before deploying eSigner in a production environment, customers are strongly encouraged to use the SSL.com sandbox. The sandbox provides a safe, non-production environment for validating integrations, testing signing workflows, and confirming application behavior without impacting live certificates or production systems.

• Test API calls, tools, and integrations end to end
  
  
• Validate hashing, signing, and timestamping
  
  
• Identify configuration issues early and reduce deployment risk
  

Using the sandbox helps ensure a smoother transition to production and minimizes service interruptions.

eSigner Pricing and Production Readiness

If you are ready to use eSigner in production, review the available eSigner pricing plans to select the option that aligns with your signing volume, use case, and certificate type.

• eSigner Pricing for Code Signing – Subscription options for cloud-based software and CI/CD code signing
  
  
• eSigner Pricing for Document Signing – Subscription options for cloud-based digital document signing
  

Understanding pricing and subscription requirements in advance helps avoid ordering delays and ensures your signing workflows are fully supported in production.